# Getting help

> How to reach the Stableship team, and what to include so we can help quickly.

## How do I contact support?

- In the app, choose **Help & support** at the bottom of the sidebar (during setup, at the bottom of the steps). Your message reaches the team with your account attached, so we can see which workspace you mean.
- Or email support@stableship.ai. Mail to hello@stableship.ai reaches the same team.

A person on the Stableship team reads every message, and replies come by email. In the app form, leave "OK to reply by email" ticked if you want an answer by email.

## What should I include?

- Which app, and the page you were on.
- What you did, what you expected, and what happened instead.
- For a run or a release, its link from the app.

Never send passwords, API keys, service-role keys or `.env` files. Stableship support never needs them.

## Can I report a bug or ask for a feature?

Yes. In the Help & support form, pick Bug or Feature. Feature requests and stack requests ("we run on something other than Supabase") are read by the team building the product.